Complaints Procedure                 

Purpose

The purpose of this policy is to ensure at the earliest possible time the prompt and equitable resolution of student complaints, including those alleging discrimination on the basis of race, religion, colour, gender, national origin, age, marital status or disability.

Representation

The student may be represented at any level of the complaint.

Procedure

Any student who believes that he or she has been discriminated against on the basis of the aforementioned areas by the institution or its personnel may informally discuss the complaint with the Director with the objective of reaching a reasonable solution. If the aggrieved student believes the complaint has not been resolved at the informal discussion, he or she may submit a written complaint stating his or her name, the nature and date of the alleged violation, names of persons responsible (where known), names of any witnesses, and requested action within 30 working days of the date of the written complaint, to the Academic Committee. It shall be ensured that the aggrieved student’s rights to appropriate due process procedures are honored. If a hearing is held, the Academic Committee will consult with the College legal counsel and render a decision in writing on the complaint within ten working days. If this decision is not to the student’s satisfaction, he or she may appeal the decision within 10 working days of the receipt of the written decision.

For complaints other than those concerning discrimination, a student who has a complaint shall request a conference with the Director, who shall schedule and hold a conference with the student. In keeping with the procedure outlined above relating to discrimination if the outcome of this conference is not to the student’s satisfaction, the student may submit a written complaint stating his or her name, the nature and date of the alleged incident, names of persons responsible (where known), names of any witnesses, and requested action within 30 working days of the date of the informal discussion.

For complaints in relation to the integrity of examinations, results and any other academic complaints please consult the section entitled Appeals Services.